Protecting Your Personal Data Is Our Priority

Introduction and Scope of This Policy

twc18 (hereinafter referred to as "we", "the platform" or "twc18") takes seriously our responsibility to protect the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of personal information of twc18 platform users.

This policy applies to all users who register an account, use online gambling services, make deposits or withdrawals, and interact with any part of the twc18.one website. By using our platform, you agree that your information will be handled in accordance with the terms set out in this Privacy Policy.

Information We Collect

twc18 collects various categories of personal information to enable us to provide a safe, lawful and efficient service to our users. The following are the types of information we may collect:

• Identity Information: Full name, identity card number (MyKad) or passport number, date of birth, mobile phone number and email address.
• Account Information: Chosen username, encrypted password, account security information and communication preferences.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, Boost), DuitNow information, bank account details for FPX transactions and cryptocurrency wallet addresses (USDT, BTC, ETH) for the purpose of processing deposits and withdrawals.
• Usage Data: Login records, betting history, financial transactions, game patterns and interactions with customer service.
• Technical Data: IP address, device type, operating system, web browser used, access timestamps and cookie data.
• Verification Documents: Copies of MyKad or passport, proof of residential address and other documents required for the Know Your Customer (KYC) process in line with our international licensing requirements.

All data collection is carried out directly from you during the registration process, platform usage, or through communication with our support team.

Purposes for Using Personal Information

The personal information we collect is used solely for legitimate and reasonable purposes in the context of operating a licensed online gambling platform. The main purposes for using such data are as follows:

• Creating and managing your twc18 user account.
• Verifying your identity to comply with international licensing requirements and to prevent fraud and money laundering.
• Processing deposit and withdrawal transactions securely through supported payment methods.
• Providing effective 24/7 customer service via live chat and email in Malay and English.
• Sending important notifications relating to your account, promotions, welcome bonuses and policy updates.
• Monitoring account activity to detect any suspicious or unauthorised activity.
• Improving the overall functionality and user experience of the twc18 platform.
• Complying with any applicable legal or regulatory obligations under our international licensing.

Disclosure to Third Parties

twc18 respects the confidentiality of your data. We do not sell, rent or transfer your personal information to third parties for external marketing purposes. However, there are limited situations where disclosure is necessary, namely:

• Payment Service Providers: Data required to process transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency networks may be shared with the relevant financial service providers.
• Game Software Providers: Minimum information required to operate gaming sessions with licensed game providers operating on the twc18 platform.
• Regulatory Bodies and Law Enforcement: When required by law or a valid court order, we may need to disclose certain information to the relevant authorities.
• Professional Advisors: Lawyers, accountants or auditors who are bound by strict professional confidentiality obligations when providing services to twc18.

In all disclosure situations above, twc18 ensures that the receiving party complies with data protection standards comparable to our own.

Data Security and Protection

The security of your personal information is twc18's highest priority. We implement a comprehensive range of technical and organisational measures to protect your data from unauthorised access, loss, alteration or unauthorised disclosure.

• All data is transmitted via industry-recognised 256-bit SSL encryption protocols.
• Account passwords are stored in an encrypted format using the latest hashing algorithms — no one, including twc18 staff, can view your original password.
• Data servers are protected by multi-layered firewall systems and continuous security monitoring.
• Access to players' personal data among our staff is restricted on a need-to-know basis only.
• Security reviews and penetration testing are conducted regularly to identify and address any system vulnerabilities.

While we take the above measures seriously, it must be acknowledged that no system can guarantee absolute security. In the event of any data breach that may affect you, twc18 will notify affected users within a reasonable timeframe and take appropriate remedial action.

Data Retention Period

twc18 retains your personal information only for as long as it is needed to fulfil the purposes stated in this Privacy Policy or as required by our legal and international licensing obligations.

When your account is closed or inactive for an extended period, twc18 will delete or anonymise your personal information within a reasonable time after verification by our team, unless there is a legal requirement to retain it longer. Financial transaction data may be kept for a longer period to comply with accounting and licensing record requirements.

User Rights Relating to Personal Data

As a twc18 user, you have several important rights regarding your personal data. These rights can be exercised by contacting our support team:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in specific situations while a review is being carried out.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes such as direct marketing.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the twc18 customer support team via live chat or email at [email protected]. We will process your request within a reasonable time.

Cookies and Tracking Technologies

twc18 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. There are several categories of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve our services.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalised experience.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the twc18 platform.

Amendments to This Privacy Policy

twc18 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to registered users via email or in-account notification at least seven days before the changes take effect.

Continued use of the twc18 platform after an amendment notification is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

The latest version of this Privacy Policy is always accessible on this page. The effective date of the current version is 1 January 2026.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or how twc18 handles your personal data, please contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon in the corner of the twc18 platform
• Service Languages: Malay and English

Our customer support team is available to assist you in Malay and English every day around the clock. We are committed to responding to every privacy-related enquiry with full attention and within a reasonable time.